Businesses are faced with two main choices when it comes to intelligent automation. Doing 'mega-deals' to address multiple or complex issues that require a huge investment of time, budget and resources and can take years to design and deliver. Or doing lots of 'mini-deals' directly with software vendors, each one addressing a specific issue or opportunity.
The mega-deals can be prohibitively expensive and the mini deals leave businesses with a collection of software that rarely work together effectively and often don't tie into the wider strategic vision or improve the customer or user experience.
And whichever route businesses choose, the established contracting and cost models are opaque and invariably setup to lock the client in to deals that are slow to deploy and even slow to deliver ROI.